Why I Stamp:
ITSM, in simple terms, is how the IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.
Education:
ITIL, or Information Technology Infrastructure Library, is the most widely accepted approach to ITSM, along with DevOps. ITIL focuses on practices for aligning IT services with business needs, while DevOps emphasizes accelerated IT service delivery enabled by agile and lean practices.